FAQs
Do you only offer charcuterie?
While charcuterie is our flagship offering, we also create vegetarian, brunch, snack, and sweet-themed grazing options — including kid-friendly and custom cart experiences. We work with you to style the perfect spread for your event.
Where are you based?
We’re based in San Jose, California, and serve the greater Bay Area. Travel fees may apply for services outside a 15-mile radius.
How do I book a service?
You can submit an inquiry directly through our Booking or Plan Your Event form on the website. We respond within 48 hours and will follow up with a discovery call to discuss your event details.
Can I pick up my order?
Yes! Pickup is available from our licensed prep kitchen. Free delivery is available up to 15 miles.
What’s the lead time for ordering?
Individual Cups, Boxes and Custom orders: We kindly ask for at least 72 hours notice with full payment upon booking confirmation. If order is larger than 100 guests, we recommend 2 weeks notice.
Charcuterie Cart Services: We ask 2–4 weeks in advance for cart service or orders larger than 100.
Deposit: A 50% deposit is required to secure your event date.
Final Payment: The remaining balance is due 7 days prior to your event.
Do you provide corporate invoicing?
Yes — corporate invoicing is available upon request. Reach out at hello@saltandcrumb.com to discuss billing requirements for your organization.
Is Gratuity included?
Gratuity is not included in service pricing and is always appreciated but never required.
Can you accommodate large corporate events?
Absolutely. Our catering cart, individually served boxes and cups, as well as grazing tables, service accommodates events from 25 to 200+ guests. For events over 100 guests we recommend booking 2–4 weeks in advance to ensure availability and proper staffing.
What’s your cancellation policy?
Individual Cups and Boxes: Orders canceled with less than 72 hours' notice may be subject to a 10% administrative fee.
Charcuterie Cart Services and Workshops:
7+ days notice → full refund minus a 10% administrative fee
3–7 days notice → 50% refund
Under 3 days notice → non-refundable, but eligible for credit toward a future booking.
Rescheduling requests made more than 7 days before the event will be accommodated based on availability at no additional charge.
All cancellation requests must be submitted in writing to hello@saltandcrumb.com
How is food kept fresh during events?
We follow food safety protocols including chilled or active refrigeration during transport and insulated, iced service trays when needed.
Menu Substitutions & Dietary Restrictions
Substitutions may occur due to seasonal availability.
All dietary restrictions or allergy requests must be communicated at least 48 hours in advance.
While we accommodate dietary restrictions with advance notice, Salt & Crumb cannot guarantee a fully allergen-free environment. Clients with severe allergies should consult with us directly before booking.